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Yes, at Happy Pets, we provide free delivery on all items. Whether you’re purchasing food, toys, or accessories, you won’t need to worry about additional shipping costs. This free delivery offer applies to all locations within Ireland and Northern Ireland, ensuring a hassle-free shopping experience for pet owners everywhere.

Our standard delivery time ranges between 3 to 10 working days. We aim to dispatch orders promptly, but delivery times may vary depending on stock availability, your location, and external factors like holidays or peak seasons. You’ll receive a confirmation email with tracking information once your order has been shipped, so you can follow its journey to your doorstep.

Yes, we proudly deliver to all parts of Ireland and Northern Ireland. We understand that pet owners throughout the island of Ireland need reliable access to quality pet supplies, so we make it easy for everyone, no matter their location, to receive their items quickly and affordably.

If you need to make adjustments to an order after placing it, please contact our Customer Service Team as soon as possible at info@happypets.ie or call 01-5924936. While we will do our best to accommodate changes, please note that we may not be able to modify orders that have already been processed for dispatch.

If your order arrives damaged or there are any discrepancies, please get in touch with our Returns Department through the contact form above or by emailing info@happypets.ie. Kindly include your order number and a brief description of the issue. We’ll work quickly to resolve the situation, whether it’s replacing damaged items or correcting an order error.

Once your order is dispatched, you’ll receive a confirmation email with a tracking number. Simply follow the link provided to check the status and estimated delivery date of your parcel. If you haven’t received a tracking number, feel free to reach out to our Customer Service Team for assistance.

Yes, if you have specific delivery instructions, such as leaving the package with a neighbour or placing it in a safe location, please add these instructions during checkout. We’ll do our best to pass along your preferences to our delivery partners, although specific requests cannot always be guaranteed.